Frequently Asked Questions

Your questions about damp, timber, and ventilation—answered.

Rising Damp & Damp-Proofing

Q1: How do I know if I have rising damp or just condensation?

A: Rising damp causes tide marks, flaky plaster, and affects walls near ground level. Condensation appears on cold surfaces like windows and corners. Our survey includes moisture readings to diagnose accurately.

Q2: How long does damp treatment take?

A: Most rising damp treatments are completed within 1–2 days, depending on the severity and plastering needs.

Q3: Do you offer guarantees?

A: Yes! Our rising damp treatments come with a 20-Year Guarantee for complete peace of mind.

Q4: Will you need to remove my skirting boards or plaster?

A: In most cases, salt-contaminated plaster and affected timbers are removed and replaced with breathable materials.

Timber Treatments

Q5: What kind of timber problems do you treat?

A: We treat wet rot, dry rot, and wood-boring insect infestations like woodworm and beetles—common in older UK homes.

Q6: Is timber treatment safe for pets and children?

A: Yes, we use professional-grade products that are safe once dry. We’ll advise on ventilation during application.

Q7: How can I prevent future timber damage?

A: Regular ventilation, damp prevention, and property checks help reduce timber decay. We also offer preventive timber care.

Condensation & PIV Ventilation

Q8: What is a PIV system?

A: PIV (Positive Input Ventilation) introduces fresh, filtered air from the loft to reduce humidity and condensation. It’s a long-term solution for mould and stale air.

Q9: Will a PIV unit work in my home?

A: Yes—especially in homes with recurring condensation or black mould. It’s ideal for homes without adequate airflow.

Q10: Is PIV noisy or expensive to run?

A: Not at all. Modern PIV systems are ultra-quiet and run at a fraction of the cost of a dehumidifier—typically under £15/year in energy.

Surveys & Service Areas

Q11: Do you offer free surveys?

A: Yes—we provide free, no-obligation damp and timber surveys across Hull, East Yorkshire, and surrounding areas.

Q12: Are your surveyors trained experienced?

A: Absolutely. All our inspectors are experienced and trained in damp diagnostics, timber identification, and ventilation analysis.

Q13: How soon can I book an appointment?

A: We typically schedule visits within 2–4 working days. Urgent cases may be accommodated sooner.

Still Have Questions?

Reach out to our team directly:

Email: info@dovedaledampcure.co.uk

Call: 01482 821739

Or use our Contact Form to request a callback.